Adaptive Security Raises $81M for AI Social Engineering Defense; Amazon Connect Updates

Adaptive Security Inc., a startup founded in 2024, has secured $81 million in funding to further develop its artificial intelligence-driven platform designed to protect organizations from sophisticated social engineering attacks, according to SiliconANGLE. Their platform aims to defend against threats that exploit human trust using AI. Amazon Connect showcased its unified artificial intelligence platform at AWS Re:Invent, featuring Nova Sonic agents with per-minute pricing. Centrica reported gains in efficiency and Net Promoter Score (NPS) using Amazon Connect, highlighting its impact on contact centers and customer experience.

Singlife has begun deploying Salesforce Agentforce to support customer service teams and later assist financial advisors. This Singapore-based insurer plans to expand the use of the technology to direct customer interactions. A Coursera report indicates that in 2025, understanding artificial intelligence is crucial for career advancement across various industries, from healthcare to content creation.

Sources:

• Computerweekly News

• Siliconangle

• Openpr.com

• Khou

• Techbullion

• Forbes